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FAQ

THE MOST COMMON QUESTIONS

  • Do you ship internationally? Which countries do you deliver to?
    Yes, international shipping is available to the following destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, and the United Kingdom. Please note that some products may not qualify for international shipping.
  • Can I arrange for my own shipping provider / courier to deliver my order?
    We’re sorry, but because of our production process, we can’t accommodate special shipping requests.
  • My product contains a defect or is damaged, what can be done?
    If the product is damaged and / or contains manufacturing defects when you receive your order, please Contact us and we’ll send you a replacement free of charge.
  • Do you offer free shipping?
    While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs, so that we can pass along the savings to you.
  • What if my package is returned to the sender?
    If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please Contact us and we’ll reship your order free of charge.
  • Are your shipping times guaranteed?
    When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us and we’ll make it right.
  • Do your shipping speeds include production time?
    Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.
  • My package was supposed to arrive today, but I have not received it yet. What should I do?
    Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
  • Do I get tracking info? Where can I find it?
    Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
  • Is there a way to pick up my package?
    Yes. Where available, you are able to choose an eligible pickup point for your delivery. To view eligible locations, select “Pickup Point” in the shipping address field at checkout.
  • Do you ship to APOs and MPOs?
    Right now we can’t, but we’re looking into how we can ship to military addresses.
  • Do you offer expedited shipping?
    Our fastest option is Express Shipping (3-4 business days) which includes the production time of your order and the delivery.
  • Which shipping carriers do you use?
    We use a variety of shipping carriers, including United States Postal Service, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
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